Privacy Policy

Elevated Weight Loss (“we”, “us”, “our”) is a physician-led medical weight loss and metabolic health clinic located at 12226 Corporate Blvd #148, Orlando, FL 32817. This policy describes how information is collected, used, and shared when you visit this website, complete our forms, or receive messages from us. Questions about this policy can be sent to info@elevatedweightloss.com or asked by phone at (407) 219-4000.

When you request a consultation or complete the short assessment on this site, we collect the information you choose to provide:

• Your name, phone number, and email address.
• Your answers to the optional assessment questions, such as what brought you to us, what you would like to change, how long you have been thinking about it, and what you have tried before.
• Anything you write in the notes field, and the language you used the site in.

Please do not submit detailed medical information through this website. The forms here exist so our team can call you back; your medical care, and any records connected to it, are handled at the clinic under the clinic’s patient privacy practices, which are provided to you when you become a patient.

Like most websites, we and our service providers collect certain technical information automatically when you visit:

• Device and browser information, such as your IP address, browser type, and operating system.
• Usage information, such as the pages you view and the buttons and links you use.
• Cookies and similar identifiers set by our analytics and advertising partners, described below.
• If you arrived from an advertisement, the campaign identifiers attached to that ad.

• To call, text, or email you back about your consultation request, which is the reason the form exists.
• To prepare for your consultation, so the conversation starts from what you already told us.
• To operate, secure, and improve this website.
• To measure how well our advertising works, so we spend our advertising budget on what actually helps people find us.

We do not sell your personal information.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We share information only with service providers who help us run the clinic and this website, and only for the purposes described here:

• Website hosting and database providers, which store form submissions securely on our behalf.
• Our patient relationship and messaging system, which our care coordinators use to call and text you back and to schedule your consultation.
• Advertising and analytics partners (Meta and Google). When we report that an ad led to a consultation request, contact details are protected with one-way hashing before they are sent, and your assessment answers and notes are never shared with advertising partners.
• Professional advisers or authorities where the law requires it.

Your SMS consent and phone number are not shared with third parties or affiliates for marketing or promotional purposes. We may share your phone number with our SMS delivery provider solely to deliver the messages you have agreed to receive.

Messages are sent by Elevated Weight Loss. Message types include appointment reminders, consultation follow-ups, and account-related notifications, and, only with your separate express consent, promotional messages about our services. Message frequency may vary, and message and data rates from your carrier may apply.

• Reply HELP to any message for assistance.
• Reply STOP to any message to unsubscribe; you will receive a confirmation and no further messages will be sent.
• Consent to transactional messages such as appointment reminders is separate from consent to marketing messages. Marketing consent is always optional and is never required to book a consultation or receive care.

This site uses Google Analytics to understand how the site is used, and the Meta Pixel to measure advertising. You can control these through your browser’s cookie settings, through Meta’s ad preferences, and through Google’s Analytics opt-out. Blocking these cookies does not affect your ability to request a consultation. We do not use cookies to collect personally identifiable health information.

Consultation requests are kept for as long as we need them to follow up with you and to keep a record of how you came to us, and no longer than necessary for the purposes described in this policy. Records connected to actual medical care are retained according to Florida medical record requirements.

• You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing or calling the clinic.
• You can opt out of calls and texts at any time by telling us when we call, or by replying STOP to a text.
• You can use this website without completing the assessment; every question is optional.

We will never treat you differently for exercising any of these choices.

Form submissions are sent over encrypted connections and stored with access limited to the people who need them to call you back. No website can promise perfect security, but we treat what you send us the way we would want our own information treated.

This website and our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted information here, contact us and we will delete it.

If we change this policy, the new version will be posted on this page with a new effective date. Meaningful changes will be highlighted on this page.

Elevated Weight Loss, 12226 Corporate Blvd #148, Orlando, FL 32817. Phone (407) 219-4000. Email info@elevatedweightloss.com.